Terms of sale

The best options in shipping costs!

Península:

recogida en oficina

"I'm never home"

If you do not stop at home, this is your option, you will receive a message on your mobile within 72 hours and you can go through your post office to pick up the package when it suits you.

The price of this service is € 2.49 and FREE for orders over € 50.

entrega en casa

"At home there is always someone"

With this service you will receive your package at home, at work or wherever you wish, within 24/48 hours. They usually make deliveries from early morning until about 2 in the afternoon.

The price for this service is € 3.99.

rapido y en casa

"I need it urgently"

Receive everything you buy at home and the next day. This service is the fastest 24 hours. The delivery people, usually deliver from the first hour of the morning until 5 o'clock in the afternoon. It is important that there may be someone at this time to receive the product.

The price of this urgent service is € 4.99.

The best price for Balearic Islands:

baleares oficina

"I'm never home"

If you do not stop at home, this is your option, you will receive a message on your mobile within 72 hours and you can go through your post office to pick up the package when it suits you.

The price of this service is € 4.99 and € 2.49 for orders over € 50.

baleares domicilio

"At home there is always someone"

With this service you will receive your package at home, at work or wherever you wish, within 24/48 hours. They usually make deliveries from early morning until about 2 in the afternoon.

The price for this service is € 5.99.

International deliveries:

envios internacionales

Receive your package in a period of approximately 7 days and for a very tight price € 7.99

* On Saturdays, Sundays and holidays, deliveries are not made at home. Neither the agency makes collections in our warehouse.

* For the delivery service 24h., The order must be made at the latest at 3 o'clock in the afternoon.

 

In ZONAVIDEOJUEGO.com you can pay with the following payment methods:

Credit or debit card, we work with the "Cyberpac" system of "La Caixa" that allows us to offer this service with the maximum guarantees, with security systems such as Verified by VISA and MasterCard Secure Code.

Pay pal, this service has an additional cost of 3% on the value of the purchase.

Bank transfer, once we receive the deposit in our account, the product will be sent to you.

ZONAVIDEOJUEGO.com may cancel the order as long as it suspects fraud related to the bank card. Returning the amount to the card with which the payment has been made.

Return order:

ZONAVIDEOJUEGO.com offers you the option to change the product for a different one, within the following 15 working days to the shipment of the same, for this option you must meet these requirements:

Communicate to ZONAVIDEOJUEGO.com that you want to make this change. Without informing ZONAVIDEOJUEGO.com, no refund will be accepted.

The product must be in perfect condition, with the original packaging and labeling.
You can send the product by certified mail (cheaper option), or by transport agency, always charged to the customer.

Gamestore S.L.

C/Escolapis, 10 (Local ZONAVIDEOJUEGO)

08800 Vilanova i la geltrú (Barcelona)

Tel: 93 814 38 99

In some cases, we may discount the shipping costs incurred in the original order in the voucher.

Return for defective:

It must be reported within 24 hours after the delivery of this. Communicate to ZONAVIDEOJUEGO.com the incidence. Without the confirmation of ZONAVIDEOJUEGO.com no refund will be accepted.